1. Information We Collect
We collect information you provide directly, including name, email address, phone number, payment information, and details about your children and childcare requirements. We also collect information automatically, including usage data, cookies, and device information.
2. How We Use Your Information
We use your information to provide and improve our services, process bookings, match you with appropriate nannies, send service communications, and ensure safety and compliance.
3. Information Sharing
We share your information with nannies you connect with (to facilitate bookings), payment processors (Stripe), identity verification providers (Veriff), and email service providers. We do not sell your personal data to third parties.
4. Data Storage and Security
Your data is stored on secure servers provided by Supabase and Vercel. We implement industry-standard security measures including encryption, access controls, and regular security reviews.
5. Your Rights
Depending on your location, you have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at hello@holidaynannies.com.
6. Cookies
We use cookies for essential site functionality and analytics. See our Cookie Policy for details.
7. Children's Privacy
Our platform is for adults booking childcare services. We do not collect personal information directly from children.
8. Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes by email or through the platform.
9. Contact
For privacy-related enquiries, contact us at hello@holidaynannies.com.
